Privacy Policy
Last Updated: January 1, 2026
1. Introduction to LuckyMetric Privacy
LuckyMetric Entertainment GmbH ("we," "our," or "us") respects your privacy. This policy outlines how we handle data within The Synapse Grid, our simulated social casino. We are committed to transparency and ensuring your digital footprint is protected while you engage with our entirely free-to-play platform.
2. Categorization of Data Collected
We collect data to facilitate your connection to the Grid. This includes Information you provide directly (such as your designated Node Identifier/username and return address/email when registering). We also collect automated telemetry data (IP address, browser type, connection timestamps) required to maintain the stability of the simulation. Finally, we track your virtual progress, including your Grid Credits (GRC) balance, rank achievements, and simulated transaction history within the VIP Store.
3. Usage of Personal and Virtual Data
Your data is utilized strictly to run and improve The Synapse Grid. We use it to authenticate your login, persist your virtual GRC balance across sessions, resolve technical anomalies reported via Support Ping, and analyze aggregate telemetry to balance game mechanics (e.g., RTP metrics). We do not sell your personal data to external data brokers.
4. Explicit Social Casino Context
It is crucial to understand the context of data usage. LuckyMetric is a social casino. All data regarding 'wins', 'losses', 'stakes', or 'purchases' pertains exclusively to simulated virtual currency (GRC) which holds zero real-world value. We do not collect financial, banking, or credit card information because no real money transactions occur on our platform.
5. Relationship to Cookie Mechanics
We employ tracking cookies and local storage tokens to maintain your session state and save your interface preferences. These mechanics are essential for the smooth operation of the Grid. For an exhaustive breakdown of our tracking methodologies, please refer to our dedicated Cookie Policy.
6. Third-Party Data Processors
To operate the Grid, we partner with secure cloud infrastructure providers and analytics services. These third parties process data on our behalf under strict confidentiality agreements. They are not authorized to use your information for their independent marketing purposes. Our servers are primarily located within the European Economic Area (EEA).
7. Data Retention Cycles
We retain your profile data and virtual balance records for as long as your account is active. If your account remains dormant for 24 months, or if you explicitly request account deletion, we will scrub your personal identifiers from our active databases, retaining only anonymized telemetry data for historical analysis.
8. User Rights and Data Portability
Subject to your jurisdiction (including GDPR), you have the right to request a complete export of the data we hold on you, request corrections to inaccurate data, or demand the erasure of your profile. Requests can be initiated via the Support Ping terminal. We will execute these requests within 30 days.
9. Security Measures in the Grid
We deploy enterprise-grade encryption (TLS/SSL) to protect data transmitted between your device and our servers. Access to player data within LuckyMetric Entertainment GmbH is strictly role-based and audited regularly. Despite these measures, no digital transmission is entirely invulnerable.
10. Children's Privacy Directives
The Synapse Grid is strictly age-gated. Access is restricted to individuals aged 18 or older. We do not knowingly collect data from minors. If we become aware that a minor has bypassed our age gates, their profile and associated data will be immediately purged.
11. International Transfer Protocols
While based in Germany, our platform is accessible globally. If you access the Grid from outside the EEA, your data may be transferred to and processed in Germany. By using the platform, you consent to this transfer, protected by standard contractual clauses where required.
12. Updates and Policy Revisions
As the Synapse Grid evolves, so too will this Privacy Policy. We will notify active users of significant material changes via an in-game broadcast or email prior to the changes taking effect. Continued use of the simulation constitutes acceptance of the updated policy.