Support Ping
Establish a direct line to the LuckyMetric architects.
Digital Terminal Interface
Headquarters
LuckyMetric Entertainment GmbH
Alexanderplatz 4
10178 Berlin
Germany
Expected Response Times
- Standard Queries: Within 24 hours
- VIP Tier Priority: Within 4 hours
Responsible Gaming Directives
If you need to adjust your simulated play limits or request a temporary suspension from the Grid, please indicate 'Responsible Gaming' in your query subject. Our team prioritizes these requests.